Comments on: Missing DVD Bug in Windows Vista Still Exists???

By: Dospac

Dospac — Thu, 03 Sep 2009 08:05:48 +0000

You need the chipset/disk drivers for yer board and/or chipset. Does HP provide them on their site? Otherwise stick w/DIY PC builds and buy quality stuff.

By: Joe

Joe — Wed, 29 Jul 2009 09:24:49 +0000

Dospac, THANK u very much, I have prawled the web for 2 days looking for a solution to this. I knew of deleting the uper and lower filters, but my problem was that they didn’t exist in the first place. I installed the storage drivers and VOILA!

God bless ya.

By: Justin Williams

Justin Williams — Tue, 21 Jul 2009 06:40:59 +0000

It is now 2009 and the problem still exists. I ran into this problem a few times, thinking it was merely Nero jacking it up, when in fact it isn’t. I had the problem once before, did the upper/lower filter registry fix and it worked. Well… now, two months later, the registry has not changed, and the CD drive has disappeared again. I’ve tried putting it to sleep a thousand times, I’ve tried re-enabling “hibernate” and doing that again, and have even spent time with microsoft and HP and the only suggestion without spending money on renewing an HP warranty and having them erase SUPER valuable data on my computer (meaning, copyrighted, licensed, and professional music production and industry stuff) is to take it to a shop… What’re they gonna do?
The Intel fix is great, but will not work for me, as I’m on an AMD Turion64 processor powered by an HP dv9810us laptop with nVidia nForce graphics chipset. I have updated all drivers, including the hard drive itself, flash bios, and even fixed the “graphics card overheating to the point of crashing” bug caused by a faulty nVidia driver. This was all done a month ago. I’m starting to get really frustrated because I HAVE to have my CD Drive. It’s a little crucial. I’ve also googled, yahooed, and msn’d the he11 out of this subject and found in about 99% of the cases, the same answer. Uppper/lower filters. Well, this isn’t the case. I’ve also found that in numerous cases, the upper/lower filters was only a temporary fix because the device happens again. And now today I’ve also noticed an error with my C: drive. It is all of a sudden a ST9160821AS ATA Device driver being read, when in the past it was an ATAPI driver, as well as the CD drive attached with it on the bios… Nothing has changed in the past month (not even software), but I’ve just noticed it’s been happening a LOT with Vista PC’s. And i’m actually starting to like some of Vista’s production despite the bugs but this seriously needs fixed. Any comments, concerns, or help can be e-mailed to me at koqlbmusic@yahoo.com. I’d greatly appreciate it.

Sincerely,
Justin Williams
KOQLB Music & Multimedia Studios
Musician/Singer/Songwriter
http://www.myspace.com/justinwilliams

By: Dospac

Dospac — Thu, 19 Feb 2009 07:13:28 +0000

You need to install the storage drivers from Intel I mentioned above:

http://downloadcenter.intel.com/Product_Filter.aspx?ProductID=2101&lang=eng

By: Paul Carew

Paul Carew — Thu, 15 Jan 2009 04:05:15 +0000

January 2009
I have the same issue, but with a Hard Disk Drive, on a HP DV9810us Laptop running Vista SP1.

On this laptop, if I put a Western Digital 120G hard drive in the second bay, it dissapears when resuming from sleep.

I discovered that if I put a Toshiba 120G drive in the second bay instead, this problem doesn’t appear!!

With the WD drive, I tried setting the sleep time to “Never”, but this didn’t make any difference.

On further investigation (both drives are known to be good), it turns out that the WD drive use the default Microsoft SATA device handler, where as the Toshiba drive uses it’s own device driver.

This definitely points to a MS SATA device driver issue.

MS SATA Driver details:
Driver Provider: Microsoft
Driver Version: 6.0.6001.18000
Driver Date: 6/21/2006

I tried running “Driver Update”, but Microsoft reported that this was the most up to date driver at this time (January 14th 2009)

Western Digital doesn’t provide any updated drivers (or any drivers for that matter) from their web site.

By: Dospac

Dospac — Mon, 18 Aug 2008 09:03:19 +0000

For those of you with motherboards using supported Intel chipsets, you will want to install the Intel Matrix Storage Manager driver package, the latest version of which was released on August 15th, to resolve this problem. This was happening to me and driving me nuts until I realized this driver was required. Solved all my disappearing drive problems. Also of note is the suspend mode fix to make the drives reappear worked for me prior to installing the Intel storage driver.

By: Glenn Bartlett

Glenn Bartlett — Tue, 01 Jul 2008 05:12:44 +0000

Well hell, it seems that after almost 2 months of using it with no issues, BOOM, all of a sudden vista 64 lost my drive, I thought it was something I installed so I did a system restore & well it did not work at first so I went a few more days back, then it did, now the very next day BOOM gone again…. UGH! I hate my Vista 32 system as it has had nothing but bugs, but the 64 after a few driver updates was working fine till now… HELP! the registry seems to work for a lot of people I see, but, my registry does not have any of the upper or lower filter options to delete? OMG Help I cant use my DVD drive like this… MICOSOFT COMMON! there should be a law or something….

By: Anand

Anand — Fri, 16 May 2008 17:20:18 +0000

well thanks for one thing. till now i didnt know i could get the dvd drive back by putting to sleep mode and waking it up. i just thought restarting as the only solution!!!!! this will help a lot for now as i dont have to stop whatever i am doing and restart the comp. thanks.

By: Jeremy

Jeremy — Tue, 15 Apr 2008 18:23:13 +0000

I have the opposite issue: my DVD and CD-ROM drives disappear when I WAKE UP my PC from sleep. Then I have to completely reboot to get them back again. I’ve tried the Upper/Lower Filter registry fix as well, no luck.

I was hoping SP1 would fix this, but I’m still having the problem.

By: Nigel Bennington

Nigel Bennington — Fri, 11 Apr 2008 13:13:50 +0000

Yep, definitely still exists. On my system I have tried the registry fix (upperfilters and lowerfilters), tried removing the update that has been known to cause problems, and removed both the drive and the IDE controller from device manager so that they reinstall. All to no avail. After a reboot, or a search for new hardware, the drive is there, any attempt to access the drive, and it disappears from device manager on up. The drive works fine in XP on the same machine (I have a dual-boot setup), so I doubt it’s a hardware issue. It used to work fine, and the list of things that have changed between me using the drive successfully, and noticing the fault are as follows:

Upgraded PSU from a 450W to an 850W.
Added a new graphics card in the primary PCI slot and moved the old graphics card to the secondary PCI slot. This needed new drivers from ATI.
Changed the cable connecting the DVD-Drive for a neater one in an attempt to clean up the wiring inside the box.
Switched over the drive-indicator light connectors, so that the light worked (I had originally had the two connectors on the wrong pins).
And lastly, installed SP1

Cable would have been my first thought, if it didn’t work perfectly in XP.