Comments on: Why I am canceling Verizon FIOS before it was ever installed…

By: rich

rich — Sat, 28 Jan 2012 14:20:44 +0000

Although most of this is an old thread I sure can believe it. I’ve had nothing but trouble with FIOS. The DVR systems is completely unreliable. It takes forever to get anyone on the phone. They send me a replacement DVR but I can’t activate it. After an hour on the phone it shows as still being in their warehouse and not on my account so it takes another 30 minutes to fix that.

Shows show as being recorded but when you play them they play for 1-2 minutes and then no more will play even though it shows as being fully recorded.

I plan to cancel it and I’m sure that will be a fun task. The only good part is that I haven’t been billed for anything and have no plans to pay anything until they cancel the tv and phone portions. It has been a 6 week disaster.

By: Ron

Ron — Mon, 07 Nov 2011 19:39:34 +0000

I think they are descent sure a few hitches like in pricing but nothing insane like with cablevision the install problems are due to restriction from d.o.t. Local utilities and half assed surveys as well as poor grid marking on utility work performed plus living in out skirts of town would also make install a challenge to figure if area is actually prepped and all based on a computer screen and when its all in motion they rather stall and try to get it done then to say they can’t offer u service. In all i’m happy with them just becareful what u ur children or visitors do while on ur ip cause not sure if they aid in prosecution of infringement but they will 86 u for it as an associate told me they did it to him cause his son downloading music from all over.

By: Michael

Michael — Wed, 14 Sep 2011 18:13:25 +0000

I am on hold with Verizon trying to resolve the same issue!!! 35:33 so far and I already talked to 3 people. They couldn’t do an installation at my house due to the strike, now I get 2 messages left at my machine a day (same ones as above) telling me I need to call them to reschedule. The original appointment was a month ago, I got service from another company since then and only want to stop the phone harassment. The last person told me I need to talk to someone in the “elite department”. Seriously? My order number is MA00112019434, if someone in Verizon is reading it, just cancel it and stop calling me!!!

By: Lin

Lin — Sun, 19 Dec 2010 19:55:32 +0000

whats the two comparisons, i looked up the internet services offered in the area of zip code 21093, comcast cable costs 60+5 dollar for the stupid modem per month, while the speed is still slower than the 55 dollar from fios (without the home phone)

By: Scott

Scott — Mon, 01 Nov 2010 17:13:36 +0000

Recently when Cablevison lost the rights to show Fox, I looked into Verizon and ordered it online. My appt was to be 10/27, Verizon called me(Mon.10/25) and told me there was a service block on my number and had to call Cablevision to have it removed. I then called cablevision and had the block removed. Tues 10/26I called Veizon once in the morning and was on hold for 50 mins….finally I hung up, and tried calling back later on, this time I could not even get thru and the automated system said there was a high call volume, to call back. I then received a email changing my install date to 10/29, I called Verizon again the next 2 days with results the same as the previous day, waiting on hold or told to call back. Now my new appt is 11/4. I can not get thru to verizon, dont u think they could make a cal back and ask was the situation resolved, nope…they just change the installation date. Finally I tried a email, nothing but jibber jabber, how they are the best…
Needless to say I cancelled the order.
So anyone out there who is considering switching to Fios, please give a 2nd thought, I could not reach Verizon to talk to them about my issue, I can only imagine what would happen if I really had a problem….

By: Sash

Sash — Wed, 06 Oct 2010 16:45:42 +0000

I guess it all depends on the independent contractor because my installer showed up right on time and took less than 3 hours in a neighborhood that only recenlty got FiOs. I love it and am angry I was stuck with Comcast for so long.

By: Gavin J

Gavin J — Sun, 03 Oct 2010 22:45:42 +0000

Stay Away from Verizon Fios/Direct TV if Possible!!!!!!!

A week ago me and my roomies decided to get Fios/Direct TV because it would be cheaper and faster internet speeds.

We signed up online. On the day we were told the installation would occur, no one showed. Called Verizon, they never heard of my online confirmation number before.

After digging more details, the sales person says our building doesnt have Fios, so we’d have to get DSL. Not only that, its a two year contract with a $20 a month cancellation fee. Also they scheduled the installation date for 1 month in the future. That didnt make any sense.

If the installation person setup the cable boxes and we didnt like the service, they would immediately charge $480 cancellation fee. I confirmed this with three reps. Seriosly, WTF!!!

Also online confirmation was different that email confirmation and different that phone support. WTF. VERIZON FIOS SUPPORT SUCKS!!!!!

My roomy cancels the installation, next day she receives eight phone calls, three before 8AM on *why* we cancelled.
If it wasnt for the sh*tty support and unprofessionalism, we would have gone with them.

By: Larry

Larry — Wed, 28 Jul 2010 19:42:01 +0000

I was supposed to have a fios installer come to my house today from the hours of 8:00 Am and 12:00 pm. They never showed up and they did not call me. I spent close to 2 hours on the phone, dealing with the automated answering thing. I would be put on hold for several minutes listening to a mixture of static and music. Then I would get a recording saying,”If you would like to make, a call please hang up and try again”. When I would finally get a human voice, They would put me on hold and then after several minutes, I would be cut off again and again. I could hardly understand what they were saying because of static. I spoke to supervisors at verizon.They said “There is nothing that they can do”. One supervisor gave me a phone number to call the corprate office in New York. I dialed the number and a recording said that I had dialed a non- working verizon number. Then I tried to cancel the installation and I could not reach anyone to do that. What kind of business treats people this way?

By: Jonathan

Jonathan — Fri, 06 Nov 2009 18:50:04 +0000

I guess, I am not the only one who was treated badly by Verizon. Several months ago I requested FIOS service for Internet. Received an automated reminder for the appointment a day before. After taking a day off from work, no one showed up on the scheduled date and no phone call or email notification. Apparently they haven’t finished running the fiber cable from the street yet. You would think they knew that on the scheduled date they would not be able to do the installation. After a long wait on the phone finally they found out that the street installation was not even complete due to some city permit. 3 weeks later, an independent contractor showed up at my house and told me that they will do the outside fiber installation from the street to my house. Note: My house is located about 300 feet from the street. They did major digging with heavy equipment for a week through the long drive way and finally reach the house.

After this was completed, I called back Verizon indicating that the cable has been installed and ready for inside installation. Apparently my order has been canceled because it was after 30 days. I guess their left hand did not know what the right hand is doing.

I reapply the service again through an agent. For the second time, they did not show up for the scheduled installation. When I check with the agent, they can’t find the order. Apparently that my order has been canceled … AGAIN and they can’t tell me why.

After my anger subsided, yesterday I decided to try again for the last time. Fill the order online. It indicated that I need to call for verification. So I called and everything was fine and the order will be passed through for installation schedule. Again, the scheduling agent can’t find my order number and told me he is going to call me back.

Late last night I receive a message indicating that they want my credit card information again even after I entered it online. When I called this morning, they can’t find my order number, they told me that my order has been canceled…AGAIN.

I guess they don’t care about the customer and the amount of investment that they have put in, to have 3 people with heavy equipment, digging my 300 feet driveway for a week. So I have fiber optic cable wound up on the side of my garage but no FIOS service.

I give up! I am very frustrated with Verizon. This has been a very painfull process with absolutely no result. If this is the way Verizon treat new customer, I am afraid how they are going to treat me after I become a customer.

By: Laura

Laura — Wed, 04 Nov 2009 16:20:26 +0000

Springfield, VA:

I am having an almost identical experience right now, today November 4, 2009 as the author wrote about 11 mos ago.

As I type I am listening to ‘hold music’ waiting for Verizon to explain why they failed to show up on their 2nd scheduled appointment date.

I received no less than 20 confirmation phone calls from Verizon between my TWO scheduled installations. I confirmed over and over and over…and wanted to scream THIS WAS MY IDEA!! I CALLED YOU for heaven’s sake–I’M GOING TO BE HOME for the INSTALLATION ALREADY!!

And then after all those crazy calls they have been a NO SHOW 2 outta 2 times.

If this is an IQ test then I FAIL if I choose to pursue a business relationship with Verizon. I will stay with Cox Communications and pay more. It’s all about service. You get what you pay for.