Chelsea : “also can you tell me what the spending limit program is?”
Agent (Victor V): “Effective 1/10/2010, Sprint charges a $4.99 monthly fee for new and existing Spending Limit Program accounts. The charge is per account, not per line and applies automatically each month.”
Chelsea : “i thought my credit was fine, so i don’t know why i’m on this program”
Agent (Victor V): “The Spending Limit Program provides you with additional benefits and support to help you monitor your account and your bill.”
Chelsea : “i had no restrictions with my at&t account”
Agent (Victor V): “To avoid this charge, you can sign up your account for recurring automatic payments.”
Chelsea : “oh i see”
Chelsea : “so this is the penalty for for not having automatic payments?”
Chelsea : “i would think you’d penalize people who pay late instead…”
Agent (Victor V): “No, this is not the penalty.”
Agent (Victor V): “The spending limit looks at your total account balance including:
* Charges incurred on your most recent calls.
* Monthly and prorated charges.
* Roaming charges which may be billed up to 30 days after the call date.
* Outstanding payments that have not posted to your account.

As you approach your spending limit, you will receive a text message informing you to make a payment to Sprint to avoid a service interruption.
Chelsea : “i don’t understand what the program is at all”
Chelsea : “i can’t find a comprehensive “what is a spending limit program”"
Chelsea : “what does it do?”
Chelsea : “i’m being charged to have a cap on how much i can spend? this doesn’t make sense to me”
Chelsea : “it looks like the other benefits are being able to manage your account online (which other providers give you for free)”
Chelsea : “and downloading a phone app?”
Chelsea : “i realize it’s only $4.99/mo but i don’t understand what it *is*”
Agent (Victor V): “This charge is applied to all the Spending limit accounts.”
Chelsea : “what is a spending limit account?”
Chelsea : “and why do i have one?”
Agent (Victor V): “This charge can also be removed if your payment history is good for the few months.”
Chelsea : “does this happen to everyone?”
Chelsea : “as i said, my credit was fine”
Chelsea : “so why do i have a limited account?”
Agent (Victor V): “Just a minute please.”
Chelsea : “you’re only telling me ways to waive the fee, but not what it is or why i have it”
Agent (Victor V): “Ok.”
Agent (Victor V): “Please give me a minute.”
Agent (Victor V): “Chelsea, I have checked the details for you and I found that your account was open on June 28,2010. I would like to share that every new account is open under this Account spending limit programme.”
Chelsea : “why exactly?”
Chelsea : “it sounds to me like you’re penalizing people for no reason. why not just tack on $4.99 to the price of service?”
Agent (Victor V): “I understand your all points.”
Agent (Victor V): “Let me explain you the details one by one.”
Agent (Victor V): “I would also like to share that , every 13 months there is a account review done on the account. therefore according to this your account review will be done on July 28,2010. Once the account review is done your account will be removed from this programme”
. This is the Spending limit programme and it is with every new account.
Chelsea : “so do i get a credit for the 13 months of paying $4.99?”
Chelsea : “this seems pointless to me”
Agent (Victor V): “Account spending limit is partially or wholly depends upon the credit evaluation done before you open the account with sprint.”
Chelsea : “you just told me that every account is a spending limit account, so it doesn’t seem to me that it matters what your credit is”
Chelsea : “and as i stated, my credit is fine”
Agent (Victor V): “I am sorry,this is not possible to credit the amount for 13 months. However I can apply credit for last two bills.”
Chelsea : “that isn’t the point”
Chelsea : “i appreciate that, but what i want is information”
Agent (Victor V): “Please understand Chelsea, Account spending limit is associated with every new account and it depends upon the credit evaluation done before signing up for new account.”
Chelsea : “okay explain to me how it depends on upon credit”
Chelsea : “if i have good credit what happens. if i have bad credit what happens?”
Chelsea : “am i charged more or less? because it sounded to me like you said you get charged no matter what”
Agent (Victor V): “I understand your all points. I think to resolve this issue according to your satisfaction voice interaction is necessary. Therefore I am arranging a callback for you.”
Chelsea : “okay”

The callback was just as useless.

Makes you feel good as tax payers, Bailing out big business only to turn around and have them extort more out of you.