Philoking.comfrom Jason Burns’ perspective…

So you drop $2,000 on a laptop and it’s beautiful. Then 4-5 months in, the finish starts wearing off of the latch. Well, mine did. I took it into the Apple store this weekend. While it’s considered normal wear and tear, and not covered under warranty, the guy at the Genius Bar and his manager agreed that the laptop had been completely babied with not a scuff or scratch to show anywhere.

Hard to wear and tear the finish off of a latch so well kept. Without a single whine or complaint on my part, they waived the $196 repair fee and ordered the part to replace my latch.

That’s service folks.

UPDATE: My beloved Macbook Pro has it’s pristine sophisticated appearance again. I dropped it off on Tuesday afternoon, and it was repaired by Wednesday evening. Go Apple.